Provisioning agencies

Provisioning is how Maddict staff bring a new agency onto the platform. It happens in the back-office and sets up everything an agency needs to start working.

Who this page is for

This is a Maddict-staff task performed by platform admins. Agency admins manage people within an already-provisioned agency under Team management.

What you set when provisioning

When you provision an agency, you define:

Field	Purpose
Name	The agency / tenant’s display name.
Tier	The plan, which resolves to entitlements — markets, segment groups, features, quotas.
Seat cap	The maximum number of members the agency can have.
Validity	The period through which the agency’s access is valid.
First admin	The email invited as the agency’s initial agency admin.

The provisioning flow

1. Open the back-office and choose to create a new agency.
2. Enter the name, select a tier, set the seat cap and validity.
3. Enter the first admin’s email.
4. Confirm. Maddict creates the isolated tenant, applies the entitlements, and sends an invitation to the first admin.
5. The first admin accepts the invitation, sets a password, and can then invite the rest of the team.

After provisioning

Action	When to use it
Renew validity	Before/after the validity period ends, to keep access.
Adjust tier	When the agency upgrades or downgrades.
Change seat cap	When the team grows or shrinks.
Suspend	To immediately halt access (e.g. non-payment or a security concern).
Reactivate	To restore a suspended agency.

Every one of these is recorded in the audit log.

Isolation from the first moment

A provisioned agency is an isolated tenant from creation. Its members can only ever see their own agency’s data, enforced by database row-level security — not by the interface alone. See Tenant data isolation.

Next

Tiers & entitlementsWhat each tier unlocks.

Audit logWhere provisioning actions are recorded.