Managing your team
Agency admins manage their team from Team in the dashboard. This is where you invite teammates, assign roles, and remove people who’ve moved on.
Inviting a teammate
Section titled “Inviting a teammate”- Open Team.
- Choose Invite and enter the person’s email.
- Pick their role — dashboard user or agency admin.
- Send. They receive an invitation email, set a password, and join your agency.
Invitations expire after a period. If someone misses the window, re-invite them — a re-invite refreshes the expiry and sends a fresh link.
Your agency can have up to a seat cap set by your tier. Each active member (and, depending on your plan, each pending invite) counts toward it.
- If you’ve hit the cap, remove an inactive member or request a higher seat cap from Maddict.
- Keeping the member list tidy is the simplest way to stay within your seats.
Roles you can assign
Section titled “Roles you can assign”| Role | Give it to… |
|---|---|
| Dashboard user | Analysts who build, save, compare, and export audiences. |
| Agency admin | People who also manage the team and watch plan usage. |
Keep at least one agency admin so there’s always someone who can manage the team. See Roles & permissions for the full capability matrix.
Removing or suspending a member
Section titled “Removing or suspending a member”When someone leaves or shouldn’t have access, remove them. Access is checked on every request, so a removed member loses access to tenant data immediately — existing sessions can’t continue to reach your agency’s audiences.
Good practices
Section titled “Good practices”- Invite with the right role from the start to avoid an extra change later.
- Review members periodically and remove anyone who no longer needs access.
- Use real, individual emails — avoid shared mailboxes so actions are attributable.
- Mind the seat cap before a hiring push; request an increase ahead of time.