Tiers & entitlements

Every agency is on a tier (its plan). The tier resolves to a concrete set of entitlements — the markets, segment groups, features, and quotas your team can actually use. This page explains how that works and how to read it.

From tier to entitlements

Tier (plan) ─▶ Entitlements ─▶ • which Markets you can browse
                                • which Segment groups appear
                                • which Features are enabled (e.g. export)
                                • Quotas (how much you can do)

When you sign in, Maddict resolves your agency’s tier into these entitlements and shapes the product around them.

What entitlements control

Entitlement	Effect in the product
Markets	Which geographies appear in the catalogue.
Segment groups	Which segment groups (and their segments) you can use.
Features	Whether capabilities like statistics requests and exporting are available.
Quotas	How much of a metered action (e.g. exports or stat requests) you can perform.
Seats	How many team members your agency can have — see Team management.

Enforced server-side — always

Not just hidden — enforced

Entitlements are checked on the server for every market, segment, feature, and quota. Out-of-plan capabilities aren’t merely hidden in the interface; the server refuses the request. This means the gating can’t be bypassed by manipulating the browser — and it’s why the catalogue only ever shows what you can actually use.

Validity and renewals

An agency’s access has a validity period. As it approaches expiry, Maddict surfaces this so there’s time to renew. After expiry, members can’t reach tenant data until the agency is renewed by Maddict. Provisioning and validity are managed in the platform back-office.

“Why can’t I see / do X?”

Most “missing feature” questions come down to entitlements:

1. A market or segment is missing → it’s likely not in your tier. Confirm with your agency admin.
2. Export or stats unavailable / capped → you may be out of plan or have hit a quota.
3. Can’t add a teammate → you may have reached your seat cap.

In each case, an upgrade (arranged with Maddict) changes the tier and unlocks the corresponding entitlements.

Who changes the tier

Tiers and entitlements are set by Maddict platform admins when they provision or update an agency — see Provisioning agencies. Agency admins can see usage and request changes, but don’t set their own tier.

Next

Managing your teamSeats, invitations, and roles.

Provisioning agenciesHow Maddict sets tiers and limits.